Staff - Technical Support

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Job ID:
20180303-1431
Job Category:
Information Technology
Relevant Work Experience:
IT-Communications/Networking-6+ yrs
Current Licenses / Certifications:
None
Position Located In:
AZ - Phoenix
Education:
BA/BS
Job Type:
Full Time
Description:

Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365
David Slade
20180303-1431

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Information Technology Operations (ITO) NOC provides primary monitoring, recovery, and documentation of all incidents related to the network infrastructure throughout Schwab and its subsidiaries. This includes monitoring of over 1,200 applications, spread across 5,000+ network devices in production and development. In addition, we are responsible for overseeing and in some cases, executing technology changes across these platforms.  ITO is a true 24x7x365 organization, in this position you will be joining our weekday shift (Mon-Fri 5:30am-2:00pm).

What you’ll do:

In this role, you will work closely with the Level 1 operations staff to understand the current environment and then you will apply Level 2 forward thinking process and automation to help engineer the NOC of the future.  You will also be involved with Crisis Management for the Charles Schwab Branch, Service Center, and Data Center locations.  This role includes:

  • Alert Console Monitoring and Escalation
  • Crisis Management and Recovery
  • BMC Remedy Change Ticket Execution
  • BMC Remedy Incident and Problem Ticket Lifecycle Management
  • Procedural Documentation Creation and Currency
  • Participate in building a world class Operations Model for Schwab Operations

What you have:

Required:

  • Clear and concise communication – written & verbal
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting network infrastructure issues
  • Strong understanding of Network Administration for F5, Cisco, Aruba, Bluecoat, Juniper
  • Understanding of Windows and Linux OS
  • Proficient with Microsoft Outlook
  • Ability to type 50+ WPM
  •  Skilled in Data Analytics (Excel, Tableau, etc)
  • Passion for improvement

Nice To Have:

  • Bachelor’s Degree
  • ITIL Experience
  • BMC Remedy Experience
  • Previous NOC experience and/or financial industry experience
  • Experience with Large Enterprise Environments (15k + servers/5k+ network devices)

 

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

 


Learn more about Life@Schwab.


Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: IT-Communications/Networking-6+ yrs
Position Located In: AZ - Phoenix
Education: BA/BS
Job Type: Full Time

Category:Information Technology
Activation Date: Thursday, April 12, 2018
Expiration Date: Sunday, July 1, 2018
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.