Apprenticeship Program

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Job ID:
Job Category:
Customer Service/Client Service
Relevant Work Experience:
Customer Service-2-5 yrs, Customer Service-less than 2 yrs
Current Licenses / Certifications:
Position Located In:
IN - Indianapolis
Job Type:
Part Time

Indianapolis - IN, INDYC, 8332 Woodfield Crossing Blvd, 46240-2482
Jillian Theresa Kral

Our opportunity:

Looking to begin your career with a company that values our employees and purpose?  Schwab’s Apprenticeship Program is a great career starter, setting a foundation for further growth and development within the company. This program is open to students enrolled and on-track to earn their Bachelor’s Degree.

The Apprenticeship Program will begin on June 18, 2018 in our Indianapolis, IN location and will be full-time for 8-10 weeks before transitioning to part-time work (10-20 hours/week) as classes resume in the fall.

“Always put the client first. No matter what.”  Charles Schwab

Our investment in you and your career begins with a learning and development experience designed to support you through various stages of training and skills development.  Your team manager and assigned mentor will act as a dedicated coach along with colleagues and internal business partners to support you in further developing your business acumen and product knowledge.

Learn more about The Schwab Way

What you’ll do:

As a Schwab Apprentice, you will support our clients by building trust and inspiring confidence through exceptional service, one connection at a time. Additionally, you will:

  • Complete a mix of instructor led classroom training (full-time) in your first 2 months and on-the-job learning (OJL) throughout the year
  • Gain knowledge of the fascinating world of financial services and the unique position Schwab has in the industry
  • Perform in a fast paced, inbound contact center environment
  • Practice active listening and open ended dialogue, to gain a thorough understanding of client financial needs
  • Care enough to ask the difficult questions knowing that just one question, the right question, can change a client’s future
  • Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals
  • Build a working partnership with an assigned mentor who is engaged in helping you meet your career goals

What you have:

  • Successful completion of our candidate assessment which measures potential talent and role fit
  • Ability to establish rapport with clients over the phone to create long term relationships with Schwab
  • Passion to develop a meaningful career within financial services
  • Desire to work in a collaborative team based culture
  • Ability to adapt and implement changes as market and business conditions evolve
  • Student enrolled and on-track to earn Bachelor’s Degree

Where you'll be:

This role is located in the Schwab office at 8332 Woodfield Crossing Blvd., Indianapolis, IN 46240

Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual’s status in any group or class protected by applicable federal, state or local law.

Job Specifications
Relocation Offered?: No
Work Schedule: Any Shift
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Customer Service-2-5 yrs, Customer Service-less than 2 yrs
Position Located In: IN - Indianapolis
Education: HS/GED
Job Type: Part Time

Category:Customer Service/Client Service
Activation Date: Tuesday, February 20, 2018
Expiration Date: Friday, June 1, 2018
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.