Sr Consultant – Business Process Design Lead

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Job ID:
1231-37748
Job Category:
Accounting/Finance
Relevant Work Experience:
Project Management-2-5 yrs, Analyst/Strategy-6+ yrs, Financial Services-2-5 yrs
Current Licenses / Certifications:
None
Position Located In:
AZ - Phoenix, CO - Lone Tree, CO - Denver
Education:
BA/BS
Job Type:
Full Time
Description:

Lone Tree - CO, DENR2, 9800 Schwab Way, 80124
Pamela Ferrell
1231-37748

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity: 

Schwab has embarked on a major effort to transform our operating model – with a focus on significant improvements in efficiency and the client/employee experience across our mission-critical processes.  The BPT (Business Process Transformation) Redesign & Strategy group is at the forefront of this effort, working with our key business partners across the firm to determine and realize optimized processes.  Within our BPT Team, our Senior Manager of Business Process Redesign will drive major transformation initiatives, partner with our BPM (Business Process Management) platform owners to operationalize the “new way” and enable our business partners to realize ongoing process improvements.  The Senior Manager will be an individual contributor and report into our Colorado-based Managing Director. 

What you’ll do: 

  • Lead optimization and improvement initiatives across core processes to achieve productivity objectives while simultaneously improving the client experience.
  • Serve as expert in process transformation/optimization/improvement methods and tools
  • Collaboratively challenge cross enterprise process owners, channel owners, oversight, legal, compliance, and other stakeholders to innovate “future state” solutions utilizing the power of the BPM platform
  • Partner with the business in creating fact-based business cases that support process re-engineering efforts through a defined and measurable a value-driven roadmap
  • Ensure that “future state” designs are realized and redesign goals are met, by partnering with technology teams in the tactical delivery of the BPM solution
  • Coach/advise Sr Leaders on their roles, behavior expectations and change opportunities to enable transformational change across the firm
  • Drive the definition, requirements, and adoption of process performance metrics & action reports to enable ongoing process management & improvement
  • Proactively work with broader team to highlight opportunities for process or technology improvements and to prioritize the best opportunities for re-design and automation 

What you have: 

  • 5+ years’ work experience in process redesign required, preferably with a consulting firm or within the financial services industry. 
  • Expertise in Lean or other process optimization/innovation frameworks (certification desired).
  • Extensive experience with and demonstrated value delivery using process redesign/improvement tools including iGrafx, Minitab, etc.
  • Strong familiarity with utilizing BPM platforms (such as Pega) to automate processes & workflows
  • Superior analytical capabilities and attention to detail and the ability to manage multiple projects/work streams concurrently. 
  • Superior communication skills, both written and verbal, as well as the ability to develop concise and effective communications tailored to specific audiences. 
  • Strong influencing skills; demonstrated success in building credibility with peers and key stakeholders (typically at a Director and VP level) to drive action.
  • Strong and demonstrated teamwork abilities across a large, matrixed organization; including experience in stand-up facilitation to enable multi-discipline, multi-level teams to deliver results
  • Experience in driving major change, serving as the champion for new ways of doing things and effectively supporting those impacted in moving to the “future state.”
  • Prior experience in financial services including experience with financial markets, products and back office operations preferred.

 What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life


Learn more about Life@Schwab.


Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Project Management-2-5 yrs, Analyst/Strategy-6+ yrs, Financial Services-2-5 yrs
Position Located In: AZ - Phoenix, CO - Lone Tree, CO - Denver
Education: BA/BS
Job Type: Full Time

Category:Accounting/Finance
Activation Date: Sunday, December 31, 2017
Expiration Date: Thursday, February 1, 2018
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.