Sr. Trust Specialist - Schwab Advisor Services

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Job ID:
20171031-5555
Job Category:
Brokerage Operations & Trading
Relevant Work Experience:
Financial Services-6+ yrs, Brokerage Operations-2-5 yrs, Financial Services-2-5 yrs, Brokerage Operations-6+ yrs
Current Licenses / Certifications:
None
Position Located In:
AZ - Phoenix, CO - Lone Tree
Education:
BA/BS
Job Type:
Full Time
Description:

Lone Tree - CO, DENR2, 9800 Schwab Way, 80124
Christal Lynn Fortunato
20171031-5555

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The AS Trust Custody Service Team is responsible for a superior level of client service and operations support to Trust Professional and Registered Investment Advisor Clients for the Schwab Trust Company trust platform products; Administrative Trustee Services, Schwab Personal Trustee Services, Trust outsourcing and Sub-Custody. Respond to questions via hotline or correspondence and resolve issues within scope of knowledge and authority. Identify and escalate items out of scope, research errors, be responsible for accuracy and timeliness of own work. Internally build relationships and interact with peers, as well as other departments to resolve operational issues. Externally have interaction with Investment Advisors, Banks and Trust Companies. Customer contacts must be handled with the highest level of customer service. Contacts are routine and within established guidelines. Work in a collaborative team environment.

What you’ll do:

As a Sr. Specialist, your primary responsibility is to provide “best in class” customer and operational services support to Trust professional and Registered Investment Advisor Clients.  You will:

  • Resolve issues within your scope of knowledge and authority  
  • Manage your daily tasks, ACE/Swiss jobs, clients’ emails and self-development
  • Be responsible for accuracy and timeliness of your own work
  • Process work within established time frames, in accordance with service standards and rules and regulations.
  • Assist with creating and maintaining a collaborative team environment 
  • Anticipate potential risk issues pertaining to all facets of the operation while presenting and implementing proactive solutions
  • Provide input in regards to client’s business inquiries and needs
  • Participate in or coordinate special projects that are needed to support our clients business or product needs

What you have:

  • Excellent operational, relationship and customer contact skills with the ability to manage and process complex work. 
  • Provide superior follow-up, along with excellent interpersonal, verbal, and written communication skills. 
  • Ability to organize and complete projects. 
  • Must be team oriented with the ability to act as a resource for development of the team’s effectiveness. 
  • Have an understanding of the financial services industry, trust administration or operations. 
  • 2 to 4 years brokerage or trust industry, administration or operations experience, working knowledge of trust accounting systems, experience with personal trust and cashiering preferred.  
  • Proficient in MS Office suite of products.

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life


Learn more about Life@Schwab.

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Financial Services-6+ yrs, Brokerage Operations-2-5 yrs, Financial Services-2-5 yrs, Brokerage Operations-6+ yrs
Position Located In: AZ - Phoenix, CO - Lone Tree
Education: BA/BS
Job Type: Full Time

Category:Brokerage Operations & Trading
Activation Date: Tuesday, November 7, 2017
Expiration Date: Wednesday, November 29, 2017
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.