Director, Information Security Awareness

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Job ID:
20170915-4790
Job Category:
Risk Management
Relevant Work Experience:
IT-System Administration-6+ yrs, IT-Communications/Networking-6+ yrs, IT-Change Management/Release Management-6+ yrs, IT-Management/Technical Project Mgmt-6+ yrs, IT-Mainframe (Systems Prog/App Dev)-6+ yrs, IT-Other Specialty Engineering-6+ yrs, Risk Analysis
Current Licenses / Certifications:
None
Position Located In:
AZ - Phoenix
Education:
BA/BS
Job Type:
Full Time
Description:

Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365
Brian Parker
20170915-4790

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Culture:

Through Clients’ Eyes: https://www.youtube.com/watch?v=Qkic76FWat8 

Our Opportunity:

Information Security Risk Management (ISRM) is a part of Corporate Risk Management (CRM) that provides an integrated risk management strategy that supports delivery of predictable financial and operational performance in order to produce successful client and shareholder outcomes.  The ISRM team is responsible for the development and maintenance of Schwab's information security program, including the Company's Information Security Policy, which is periodically reviewed and approved by the Board, the creation and execution of the information security strategy, and the implementation of the information security framework. The Information Security Risk (IS) program is managed within the Firm in a centralized manner. 

In this role, you will be the leader responsible for designing, implementing, and maintaining one of the most sophisticated information security awareness programs in the industry. You will partner with Schwab’s internal threat intelligence and cyber security teams to identify and prioritize the security threats your program will address. You will then leverage your creative skills to determine achievable human-behavior targets that have game-changing impact on Charles Schwab’s security posture. You’ll develop metrics to measure behavioral change, and implement a program that makes a lasting impact on behavioral drivers of information security.

What you’ll do:

Core responsibilities will include:

  • Overall program management for the Corporate-wide Information Security Awareness Program
  • Set and achieve annual strategic goals
  • Represent the Program for internal and external Charles Schwab stakeholders
  • Meet or exceed regulatory compliance requirements for security awareness
  • Produce high-quality reporting and program documentation
  • Own and maintain the catalogue of information security threats in-scope for the Program
  • Partner with the Charles Schwab cyber security organization to determine in-scope threats
  • Decompose in-scope threats into measurable behavioral elements
  • Determine desirable human performance outcomes / metrics for each element
  • Design, propose, and execute tactical awareness campaigns based on the threat catalogue
  • Maintain execution plans for all campaigns and ensure on-time delivery
  • Develop and maintain program budget ensuring on-budget delivery of campaigns
  • Manage scope, schedule and cost for campaigns and Program
  • Ensure closed-loop program by tailoring and executing follow-up actions based on campaigns
  • Establish, manage, and leverage awareness channels such as digital communications, print media, and live events to maximize security awareness outcomes
  • Effectively manage vendors as needed to measure and create security awareness outcomes
  • Develop executive level communications and presentation materials relative to the Program

What you have:

  • Possesses functional and industry experience; expected to be subject area expert in specific skill set (security awareness), business area or products
  • Practical knowledge of organizational change management fundamentals, applying skills and competencies in challenging and complex situations (information security awareness)
  • Professionally qualified or equivalent typically with 12+ years of experience, or equivalent combination of education and experience
  • Four-Year Degree in Computer Science, Computer Engineering, Management of Information Systems, Information Security, Organizational Change Management, or similar
  • Work Experience: Minimum of 10 years between information security and information technology

Required Key Skills

  • Practical understanding of cyber security and risk management fundamentals
  • Analytical and critical thinking skills
  • Ability to define strategy and convert into tactical execution plan
  • Practical understanding of metrics and statistics
  • Ability to define and develop content for corporate-wide Information Security policies and standards
  • Organizational skills including coordination amongst various groups in a matrixed environment
  • Project and program management
  • Written and verbal communication skills
  • Computer skills, with in-depth knowledge of Office (Word, Outlook, PowerPoint and Excel)
  • Interpersonal skills with ability to regularly interact effectively throughout all levels including regular interaction with Schwab executives
  • Negotiation and influencing skills with various levels of the organization including senior leaders
  • Outstanding self-motivation / initiative
  • Able to work and thrive in a fast-paced and dynamic environment
  • Able to recognize potential issues as they arise and escalate when necessary
  • Able to work independently, managing multiple tasks simultaneously to a high degree of accuracy

Desired (Preferred) Qualifications:

  • Prior experience managing: people, projects, and/or programs
  • Prior experience working at Charles Schwab, a financial services or banking firm
  • One or more industry-standard information security certifications (e.g. CISSP, CISM, etc.)

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab.
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: IT-System Administration-6+ yrs, IT-Communications/Networking-6+ yrs, IT-Change Management/Release Management-6+ yrs, IT-Management/Technical Project Mgmt-6+ yrs, IT-Mainframe (Systems Prog/App Dev)-6+ yrs, IT-Other Specialty Engineering-6+ yrs, Risk Analysis
Position Located In: AZ - Phoenix
Education: BA/BS
Job Type: Full Time

Category:Risk Management
Activation Date: Monday, September 25, 2017
Expiration Date: Friday, December 1, 2017
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.