Move Money Solutions Operation Manager

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Job ID:
20170731-3899
Job Category:
Brokerage Operations & Trading
Relevant Work Experience:
Trading-6+ yrs, Financial Services-6+ yrs, Business Development and Sales-6+ yrs, Customer Service-6+ yrs, Education/Training-6+ yrs, Accounting and Finance-6+ yrs, Communications-6+ yrs, Banking-6+ yrs, Brokerage Operations-6+ yrs, Retirement Services-6+ yrs
Current Licenses / Certifications:
FINRA Series 63, FINRA Series 7
Position Located In:
AZ - Phoenix
Education:
HS/GED
Job Type:
Full Time
Description:

Phoenix - AZ, PHXPEAK, 2423 E Lincoln Dr, 85016-1215
Erika Jessica Pullem
20170731-3899

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

 

Our opportunity:

The Move Money Solutions division within Operational Services is responsible for moving assets into, out of, and between Schwab accounts.  We provide service to both retail investors and independent advisors.

 

What you’ll do:

The Move Money Solutions Operation Manager position requires a dynamic leader who can motivate, inspire and develop a diverse team responsible for performing and executing on our Organization’s purpose and mission. In this role, you will manage a multi-facet team that provides client servicing, as well as processing time sensitive high risk client transactions. This is a fast paced, detail-oriented, high volume, and deadline-driven environment requiring the ability to build and foster relationships across the firm in order to be successful. In addition to a background in Brokerage/banking Operations, the ideal candidate should possess experience effectively leading people at different stages in their career and professional development.

Key responsibilities may include:

  • Creating a work environment that promotes employee engagement by setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees maintain a high level of performance.
  • Ensuring client service level agreements are met and maintaining a balance between quality and efficiency.
  • Understanding of industry regulations in order to ensure team compliance with firm’s policies and procedures.
  • Driving business results by acting as a subject matter expert, fostering an environment that creates process efficiencies, leading project initiatives, and ensuring the implementation of projects within the department.
  • Identifying & selecting talent for the Cashiering division.
  • 5+ years of experience in the financial services industry preferred and/or prior supervisory experience required
  • Series 7, 63, and 9/10 licenses required
  • Proficient technical skills, including knowledge of Microsoft applications
  • Flexible with regard to both schedule and role as both may change with little notice in response to business demand
  • Strong interpersonal skills with the ability to develop and grow working relationships with internal and external clients.
  • Excellent analytical and influencing skills with the ability to think creatively and offer solutions that benefit the employees, clients, and firm.
  • Ability to identify and mitigate risk by adhering to department and firm policies and procedures.
  • Experience in training and developing team members and comfortable with providing feedback.
  • Ability to think strategically beyond day to day operations.

What you have:

  • 5+ years of experience in the financial services industry preferred and/or prior supervisory experience required
  • Series 7, 63, and 9/10 licenses required
  • Proficient technical skills, including knowledge of Microsoft applications
  • Flexible with regard to both schedule and role as both may change with little notice in response to business demand
  • Strong interpersonal skills with the ability to develop and grow working relationships with internal and external clients.
  • Excellent analytical and influencing skills with the ability to think creatively and offer solutions that benefit the employees, clients, and firm.
  • Ability to identify and mitigate risk by adhering to department and firm policies and procedures.
  • Experience in training and developing team members and comfortable with providing feedback.
  • Ability to think strategically beyond day to day operations.

This position can be filled at a Team Manager or Sr. Team Manager level based on experience.

You demonstrate these behaviors:

  • Oral communication: Tailors the content of speech to the level and experience of the audience.
  • Fostering Teamwork:  Recognizes and provides opportunities for people to learn to work together as a team.
  • Developing Others: Provides helpful, behaviorally specific feedback to others and regularly meets with employees to review their development progress.
  • Influence Others: Knows when to escalate critical issues to own or other’s management, if own efforts to enlist support have not succeeded.
  • Results Oriented: Has a strong sense of urgency about solving problems and getting work done, as well as, maintains commitment to goals, in the face of obstacles. 

 

What you’ll get: 

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

 


Learn more about Life@Schwab.


Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: FINRA Series 63, FINRA Series 7
Relevant Work Experience: Trading-6+ yrs, Financial Services-6+ yrs, Business Development and Sales-6+ yrs, Customer Service-6+ yrs, Education/Training-6+ yrs, Accounting and Finance-6+ yrs, Communications-6+ yrs, Banking-6+ yrs, Brokerage Operations-6+ yrs, Retirement Services-6+ yrs
Position Located In: AZ - Phoenix
Education: HS/GED
Job Type: Full Time

Category:Brokerage Operations & Trading
Activation Date: Wednesday, August 9, 2017
Expiration Date: Saturday, August 26, 2017
Apply Here
Apply Now    

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.