Lone Tree - CO, DENR1, 9800 Schwab Way, 80124
Looking for a career with purpose, aligned values, and work/life balance? Advisor Custody & Trading (ACT) is the industry leader in providing custodial, trading, technology and practice management to independent advisory firms. The ACT Core service teams add value to IA firms across the country by providing exceptional customer service, consultative account management guidance, and operational support.
What is an Investment Advisor (IA)? An advisor or firm engaged in the investment advisory business and registered either with the Securities and Exchange Commission (SEC) or state securities authorities.
What you’ll do:
Our Relationship Specialists build trust and inspire confidence through exceptional service, one connection at a time. In the ACT Core Team you’re joining a team of client relationship professionals with a passion for working with and educating different advisors about Schwab services in a fast-paced, inbound service center environment. Additionally, you will:
- Complete a 16-week training and licensing course that will prepare you for success in Advisor Services
- Practice active listening, open ended dialogue, and rapport building to gain a thorough understanding of Advisors’ needs in an effort to enhance their loyalty with Schwab
- Assist with client inquiries related to investments, tax reporting, transfers, and other account information
- Educate our Advisors on the latest technology and tools to help them grow and become more self-sufficient
- Recognize new or additional business opportunities for further follow up
- Assist in processing and resolving operational items, including not in good order processing, status inquiries, communication, and support
- Manage 30-50 incoming calls and customer inquiries on average per day
- Provide accurate, valid, and complete information by using the appropriate online and in-house resources
- Collaborate with internal partners to ensure timely and accurate delivery of information
- Select opportunities to grow into a relationship management or sales position further in your career
What our Advisor clients say: “Schwab is constantly surveying, constantly talking with firms like ours to understand where we see the future of our business, so they can help lead us there. This is unusual. A custodian, generally speaking, will follow. Schwab leads.” —Ralph D. Sinsheimer, The Solaris Group, New York, New York
What you have:
- Successful completion of our Client Focus Assessment which measures potential talent and role fit
- Active Series 7 and 63 licenses, or the ability to successfully pass and obtain these licenses under a condition of employment
- Excellent operational and organizational skills with the ability to manage complex work, be self-directed, and quickly develop a full understanding of our business
- Keen problem solver with the ability to think on your feet
- Strong phone contact handling and written communication skills
- Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
- Ability to simultaneously balance multiple priorities while effectively achieving required metrics.
- Service oriented with the ability to adapt and flex to evolving needs of the client
- Customer service or relationship management preferred (internships and collegiate activities will be considered)
- Ability to act as a resource for others and for the development of the team’s effectiveness
- Bachelor’s degree highly preferred
“Schwab is a collaborative, teamwork environment that I truly treasure. When we start with teamwork, anything is possible.” – Elizabeth Chu, Relationship Specialist, Advisor Custody & Trading
Where you’ll be:
Denver is an American metropolis dating to the Old West era. Larimer Square, the city’s oldest block, still features landmark 19th-century buildings. Denver is also a jumping-off point for skiing in the nearby Rocky Mountains. Few regions in the nation can rival Colorado’s Front Range for excitement and breathtaking natural beauty. Dubbed the “Mile High City” for its elevation, Denver is the engine that drives Colorado’s robust economy.
Schwab is continuously growing in the Denver market and has been voted a “Top Workplace”. Schwab is located at 9800 Schwab Way, Lone Tree, CO 80124.
Interested in this position but have some questions? Join us for Schwab Talks Talent hosted by our Service & Support team on the 2nd Wednesday of the month. Click here to register for our next virtual event; we look forward to meeting you!
What you’ll get:
Sabbatical Program, Employee Wellness Program, Volunteer Time, Tuition Reimbursement, Employee Resource Groups and --- the opportunity to do the best work of your life!
- Financial Fitness: 401k Match, Employee Discounts, Personalized Advice, Brokerage Discounts
- Culture of employee development and promoting from within
- The ability to earn an annual bonus based on company results and personal performance
- Learn more about Life@Schwab
- See Charles Schwab Benefits for more details
- Hear from our employees on what it’s like to work at Schwab
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.
||English - spoken
|Current Licenses / Certifications:
||FINRA Series 7
|Relevant Work Experience:
||Trading-6+ yrs, Trading-2-5 yrs, Customer Service-less than 2 yrs, Brokerage Operations-2-5 yrs, Brokerage Operations-less than 2yrs, Brokerage Operations-6+ yrs, Financial Services-6+ yrs, Campus Programs, Trading-less than 2 yrs, Customer Service-6+ yrs, Customer Service-2-5 yrs, Accounting and Finance-2-5 yrs, Accounting and Finance-6+ yrs, Financial Services-less than 2 yrs, Financial Services-2-5 yrs, Accounting and Finance-less than 2 yrs
|Position Located In:
||CO - Lone Tree
Category:Customer Service/Client Service
Activation Date: Monday, October 30, 2017
Expiration Date: Tuesday, May 1, 2018