Online Services Product Associate

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Job ID:
Job Category:
Product Development
Relevant Work Experience:
Product Development-2-5 yrs
Current Licenses / Certifications:
Position Located In:
TX - Austin, AZ - Phoenix
Job Type:
Full Time

Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359
Nicole Stefanski

Our Opportunity:

Charles Schwab Investor Online Services is responsible for the web, mobile and messaging platforms that serve Schwab Retail Clients. The Digital Solutions organization defines the experience and oversees the management of Schwab’s electronic channels ( and mobile apps), and internal platforms used by Schwab service representatives and financial consultants. 

Our purpose is to providing tools and experiences that enable clients to achieve their financial objectives, while supporting the strategic growth of the firm.

The team is responsible for:

  • Strategy - Envision the future and build the near-term roadmap for our web and mobile strategies
  • Execution - On all aspects of technology product development including the definition, creation, development and implementation of the core solutions
  • Client service – Serve clients in our digital advice products with compelling experiences and strong portfolio management  
  • Partnership - Support client-facing employees in delivering for our clients (specifically web and mobile strategies) handles over 380 million client interactions annually.  For the Asset Transfer Team, that means platform and product management responsibilities for over 200 thousand move money page views per week.  We are the team that shapes the digital experience for our clients for a host of on-line deposit and payment functions, including:  ACH, Wire, Remote Deposit, Bill Pay, intra-company transfers and more.  We are seeking additional support as we embark on a multi-year funded initiative, Asset Transfer Modernization, which will transform our deposits and payments infrastructure and modernize the user interface for this critical client-facing functionality.  The portfolio of work will take place across several work streams and multiple projects giving the selected candidate an opportunity to expand their management skills and product development expertise in our quest to provide starkly superior asset transfer capabilities relative to our competition.

What you’ll learn:

  • You will gain a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
  • You will learn how to analyze and understand highly complex business problems that are part of operating in the financial industry.
  • You will spend time examining and researching a client base to deeply understand the needs and wants of Schwab customers
  • You will learn how balance functionality against complexity on a highly visible platform which serves millions of retail customers.

Key Responsibilities: 

  • You will build products and experiences which enhance Schwab’s digital platforms, and help to develop new ideas based on market analytics and interactions with stakeholders, customers and prospects.
  • You will fulfill the product owner role in daily stand-up meetings, sprint planning sessions, and product demonstrations.
  • You will work with technical counterparts and key venders to define product release requirements and investigate production issues as they arise.
  • You may work with marketing communications to define the go-to-market strategy and provide relevant and concise updates to executive management teams.
  • You may also serve as the internal and external evangelist for our product offering. 

What you have: 

  • Strong product management skills and experience
  • Experience with payment and deposit functionality such as wires, ACH and check processing systems.
  • Good understanding and/or experience with financial services regulations is a plus.
  • Knowledge of Agile methods and processes.
  • Superior communication skills (written and verbal).
  • Self-starter with outstanding organizational skills.
  • Curiosity to continually reevaluate existing designs.
  • Ability to track multiple projects (3-4) going on all at once.
  • Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
  • Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Product Development-2-5 yrs
Position Located In: TX - Austin, AZ - Phoenix
Education: BA/BS
Job Type: Full Time

Category:Product Development
Activation Date: Friday, May 19, 2017
Expiration Date: Tuesday, June 20, 2017
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.