Senior Product Team Leader, Asset Transfer Digital Solutions

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Job ID:
20170509-2315
Job Category:
Product Development
Relevant Work Experience:
Product Development-6+ yrs
Current Licenses / Certifications:
None
Position Located In:
AZ - Phoenix
Education:
BA/BS
Job Type:
Full Time
Description:

Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359
Nicole Stefanski
20170509-2315

Our Opportunity:

The Digital Solutions organization has responsibility for business operations and strategy for Schwab's client-facing and internal web, email, mobile, messaging, representative desktop, and other digital channels.  The Digital Solutions organization is accountable to the firm for the successful delivery of Schwab's offers, products, and services across these vehicles. 

Schwab.com handles over 380 million client interactions annually.  For the Digital Services Team, that means platform and product management responsibilities for over 200 thousand move money page views per week.  We are the team that shapes the digital experience for our clients for a host of on-line deposit and payment functions, including:  ACH, Wire, Remote Deposit, Bill Pay, intra-company transfers and more.  We are seeking additional support as we embark on a multi-year funded initiative, Asset Transfer Modernization, which will transform our deposits and payments infrastructure and modernize the user interface for this critical client-facing functionality.  The portfolio of work will take place across several work streams and multiple projects giving the selected candidate an opportunity to expand their management skills and product development expertise in our quest to provide starkly superior asset transfer capabilities relative to our competition. 

What you’ll do:

  • Make the future better than the past by inspiring people with our vision, our authenticity, our optimism and our ability to deliver exceptional results
  • Lead a team with day–to-day responsibility for platform and product management business ownership of core move money platforms
  • Provide thought leadership in the design of new processes and interactions to enhance the overall client experience
  • Develop and maintain deep understanding of business needs and objectives by gathering and documenting input from users and stakeholders for future functional changes and identifying short-term and long-term solutions in support of continued program development
  • Manage the pipeline and backlog of both maintenance enhancements and high priority projects related  to money movement applications across Schwab.com, mobile and other platforms
  • Prioritize product business program based on service call data and website analytics to identify opportunities for improving client service and reducing Schwab service costs
  • Monitor ACH, OFAC, FINRA, FedWire, Reg E, Reg CC, S.W.I.F.T. and other rule and regulatory changes and developments to ensure Schwab Brokerage and Bank systems are compliant and up to date
  • Provide regular and concise updates to management
  • Serve as the subject matter expert to cross-functional groups

What you have:

  • Proven track record in managing people to develop winning and engaged teams with strong followership throughout the organization
  • Excellent  presentation, communication, and interpersonal skills
  • Credibility with peers and key stakeholders (at all levels of the organization) to be able to drive action
  • Strong influencing skills in building partnerships to effectively deliver on projects in a  cross-functional environment, driving them to successful completion
  • Ability to track and manage multiple projects to drive change and overcome the barriers that prevent people from doing their best work
  • Capacity to thrive in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic
  • A strong track record of performance
  • Understanding and/or experience with financial services regulations
  • Familiarity with all forms of money movement including ACH, Brokerage, Bank and affiliate cash transfers, wires, and mobile deposits and payments preferred
  • A BA/BS degree (MBA preferred)
  • 7-10 years of consumer or retail product management or product development within financial services preferred
  • Knowledge of  Schwab products, services and support systems is a plus
  • Knowledge of Agile methods and processes is a plus

 


Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Product Development-6+ yrs
Position Located In: AZ - Phoenix
Education: BA/BS
Job Type: Full Time

Category:Product Development
Activation Date: Friday, May 19, 2017
Expiration Date: Tuesday, June 20, 2017
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.