Account Solutions Sr Administrator - ( El Paso )

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Job ID:
Job Category:
Brokerage Operations & Trading
Relevant Work Experience:
Brokerage Operations-less than 2yrs
Current Licenses / Certifications:
Position Located In:
TX - El Paso
Job Type:
Full Time

El Paso - TX, ELPASO, 1945 Northwestern Drive, 79912-1108
Brett Anders Almquist

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Operational Services Account Solutions (OSAS) is a primary operations dependency for several enterprises across the company (Advisor Services and Investor Services). We deliver on results by ensuring high levels of data entry output while ensuring outstanding quality for our clients.  

What you’ll do:

As a member of our El Paso OSAS team you will be responsible for operational processing or new account applications, maintenance requests, client correspondence and general account updates.  

  • Review and process new Schwab brokerage account applications – interpret and apply judgment to various requests received
  • Listen to client cues and review accounts to engage in a dialogue to identify additional needs and present effective help and guidance solutions
  • Utilize a passion for client service, positive energy, and problem solving skills to assist Schwab clients in opening their accounts as well as performing detailed research and follow-up, via outbound calls
  • Receive inbound calls from our clients as a result of operational paperwork follow-up.
  • Demonstrate flexibility and work collaboratively with other team members to deliver high quality service and meet internal and external client expectations
  • Manage multiple tasks effectively by balancing high productivity with excellent service quality

Those hired into this position may also help in other processing areas with functions requiring comparable qualifications.  

Compensation:   Employees in our El Paso OSAS teams are paid a salary commensurate to their experience and skills and receive additional compensation for overtime hours.  In addition, employees have the ability to earn an annual bonus based on high performance, adherence to quality standards and profitable company growth.  

What you have:

Required minimum qualifications are:

  • Ability to prioritize routine multiple tasks effectively within well-defined guidelines and time constraints in a fast-paced environment 
  • Solid analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail. 
  • Intermediate to Advanced technical skills with the ability to utilize at least 5 different applications at any one time, including Windows, internet researching, database systems, and email
  • Excellent PC skills and typing speed of at least 30 wpm.
  • Excellent communication skills (English) both verbal and written
  • Basic math skills including addition, subtraction, multiplication and division.
  • Passion for working in a team environment – contributing toward departmental and team goals and objectives.
  • Enjoy working in a structured environment during specified hours as determined by business need.
  • Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.

In addition to the minimum qualifications, ideal candidates will also have the followed preferred qualifications:

  • 2+ years of college study in finance, economics, business administration, or related area; degree is preferred.
  • 1+ year of work experience, preferably in financial services, operations, or client support is desired.   
  • Prior experience working in a dual monitor environment and the ability to utilize over 7 open programs at one time – a plus.

What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability,  protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual's status in any group or class protected by applicable federal, state or local law.

Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Brokerage Operations-less than 2yrs
Position Located In: TX - El Paso
Education: HS/GED
Job Type: Full Time

Category:Brokerage Operations & Trading
Activation Date: Friday, March 31, 2017
Expiration Date: Saturday, August 26, 2017
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Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.