Associate - Technical Support

Apply Now    
Job ID:
20161214-4242
Job Category:
Information Technology
Relevant Work Experience:
IT-Other Specialty Engineering-2-5 yrs
Current Licenses / Certifications:
None
Position Located In:
AZ - Phoenix
Education:
AA/AS
Job Type:
Full Time

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

 

 

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all.  As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Information Technology Operations (ITO) Distributed team provides primary monitoring, recovery, and documentation of all incidents related to internal and external facing applications throughout Schwab and its subsidiaries. This includes monitoring of over 1200 applications, spread across 35,000 server images in production and development. In addition, we are responsible for overseeing and in some cases, executing technology changes across these platforms.  ITO is a true 24x7x365 organization, in this position you will be joining our weekday overnight shift. 

What you’ll do:

In this role, you will perform Level 1 system administration support and crisis administration for Charles Schwab.  This role includes:

  • Alert Console Monitoring and Escalation
  • Crisis Management and Recovery
  • BMC Remedy Change Ticket Execution
  • BMC Remedy Incident and Problem Ticket Lifecycle Management 

What you have:

Required:

  • Clear and concise communication – written & verbal
  • Understanding of Windows and Linux OS 
  • Understanding of Network Administration 
  • Proficient with Microsoft Outlook 
  • Ability to type 50+ WPM 
  • Passion for improvement 
  • Experience working Overnight Shift hours 
  • 1-3 Years of Industry Experience

Nice To Have:

  • Bachelor’s Degree
  • ITIL Experience
  • BMC Remedy Experience
  • Enterprise Middleware and SAAS experience
  • Experience with Large Enterprise Environments (15k + servers)
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting application and infrastructure issues
  • Skilled in Data Analytics (Excel, Tableau, etc)

 What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

 


Learn more about Life@Schwab.


Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.


Position Located In:AZ - Phoenix
Apply Now    

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.

The Charles Schwab Corporation provides a full range of securities, brokerage, banking, money management, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (“Schwab”), Member SIPC , offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.